Stuck on finding Starlink’s customer support portal or simply fed up with waiting too long for your response?
In this article, I am going to walk you through how to contact Starlink via the app and browser, check the status of your support ticket, and alternative ways of getting in touch.
How To Contact Starlink Via Mobile App
You can contact Starlink’s customer support team in two different ways, namely via its mobile app or within your browser.
In this section, I am going to show you how to do that within the mobile app. First, open the Starlink app and then select SUPPORT (#1).
You will then be presented with the selection of categories and questions commonly asked by users. Consequently, you need to pick whatever category is applicable to you.
For the sake of this demonstration, let’s assume that we received a damaged antenna, which would a replacement.
In this case, you’d click on SETUP & INSTALL (#2) and then select DAMAGE (#3). Lastly, pick MY HARDWARE IS DAMAGED (#4).
By default, Starlink presents you with the standard answer for that particular issue. In some cases, that information may be sufficient to resolve whatever issue you’re facing.
Assuming it’s not, you have to click on the hand pointing its thumb downwards, pictured below “Did this answer your question?” (#5).
This redirects you to the page that allows you to message Starlink. In order to SUBMIT a message, you need to add a title, description, and one or multiple photos (#6).
Make sure to be as detailed as possible when describing your issue. Customer support agents oftentimes have to hit hourly quotas, which means they don’t have the time it often requires to understand ambiguous problem descriptions.
How To Contact Starlink Through Your Browser
Another option to contact Starlink’s support team is via a browser such as Chrome, Firefox, Brave, Edge, or Opera.
To do that, log into your account through the following link by entering your username and password.
This will redirect you to Starlink’s account portal (#7, pictured above) where you can manage your subscription, purchase additional products in Starlink’s shop, or contact support.
From there, you click on SUPPORT located at the top of your screen. Again, the page shows all possible support questions a subscriber could have (#8).
We’ll stick to the same example, which means you click on SETUP & INSTALL, DAMAGE, and then MY HARDWARE IS DAMAGED.
Once again, you need to click on the thumbs-down sign located at the bottom of your screen (#9).
This leads to a pop-up window that asks you if you actually want to get in touch with support. If that’s the case, then click on CONTACT SUPPORT (#10).
Yet another pop-up window appears, offering you the option to switch to the app (where you’d follow the same process I outlined in the previous chapter) or CONTINUE ON WEB – the option you should pick (#11).
Once again, enter all required information. An additional feature that isn’t present in the app at this point in time is the option to link your support message to an order (#12).
Make sure to click on YES and select the product in question (granted your question is related to a previous order) as it will speed up the handling of your request.
How To Check The Status Of Your Support Ticket
Checking on the status of your support ticket can be done both within the app and in the browser. In the app, click on SUPPORT on the home screen.
Once again, you’ll be redirected to the overview of questions. This time, you need to click on the letter sign located in the top-right corner of your phone screen (#13).
Consequently, you’ll be presented with all of your ongoing support tickets. Simply click on the one that’s relevant and you’ll find all the messages that you and the customer support agent have exchanged.
Similarly, in the browser and after clicking on SUPPORT as well, you can check on your tickets by clicking on ALL MESSAGES on the left-hand side (#14).