Comments on: How To Contact Starlink Support: Detailed Walkthrough (2026)

By: Robert Phillips

Robert Phillips — Thu, 03 Jul 2025 02:56:34 +0000

Sounds like since I don’t have an account yet the ticket I created (yes, created ticket) probably won’t be answered. Been waiting a while. I had a few GENERAL questions about starlink I wanted answered in order to determine what route I go with starlink.
1. Does the starlink router (or modem or device) replace a cable modem as the primary means of getting an internet connection where an RJ45 inet connection from the starlink device plugs into my home router inet input just as a cable modem would? My whole house is wired already for my router. I am not going to go through the hastle of changing that…
2. Can the antenna actuator be controlled via a laptop or desktop PC using either win7 prof 64bit or win 10 64bit)? Don’t want to use a phone to control the antenna. I hate phones. (sorry I’m 75 and cell phones are a pita for me)
3. Military discount?
Will likely use a certified installer to setup on the roof.
Lastly, so glad I discovered your site. Starlink was beginning to really irk me.

By: Ergul

Ergul — Sat, 19 Oct 2024 10:10:45 +0000

If I purchase a 50 gb mobile.priority plan for use in ocean. After the data exhausted so can I Opt in an additional data to stay connected in ocean ? Or this option is not available for this plan ?

By: Tammy Totemeier

Tammy Totemeier — Tue, 15 Oct 2024 16:37:16 +0000

I have a new email address, and need to change it in my account, it keeps sending the conformation to my old email, which I can’t get into. Help!!!

By: DepEd Antipolo City

DepEd Antipolo City — Thu, 19 Sep 2024 07:07:13 +0000

Dear Starlink Team,

I hope you are doing well. I am writing to you on behalf of the Department of Education, Schools Division Office of Antipolo City, Philippines, where some of our schools are located in mountainous areas. Due to the geographical challenges, we face significant barriers to accessing reliable internet, which is essential for modern education.

In our efforts to provide quality education, it has become increasingly clear that internet access is not just a luxury, but a necessity. Many of our students are unable to participate in online learning, access educational resources, or even connect with their teachers outside of the classroom. This digital divide has a profound impact on their learning and future opportunities.

While we admire Starlink’s mission to provide internet access to underserved areas, the current residential plans do not apply to educational institutions. Unfortunately, our budget as a public school does not allow us to afford the business plans. We believe that with your support, we can bridge this digital divide for our students.

We kindly request your consideration of a special program or pricing structure that would allow schools like ours to access Starlink’s reliable internet service at a sustainable cost. By partnering with us, Starlink would be making a significant investment in the education and future of countless children who otherwise lack access to vital online resources.

We believe that every child deserves the opportunity to learn, regardless of their location, and with Starlink’s innovative technology, we can provide them with the tools they need to succeed. Together, we can help empower the next generation of learners in the Philippines.

Thank you for considering our request. We would greatly appreciate the opportunity to discuss this further and explore potential solutions together. God bless you.

By: Edu Ekpo

Edu Ekpo — Tue, 13 Aug 2024 05:24:14 +0000

Hi Viktor.
I have a lot of questions but don’t know how to connect to a customer care for enquiry. first i need star links for my school and we have a staff strenght of 50 and a student population of almost 500. Am in Nigeria in Niger state precisely. The star link for business is way too expensive for my school. I am trying to get the personal one, but I don’t think it will give the school what it needs. students and staff using at the same time on a daily basis might be up 300 persons or more. That is connecting with laptops and phones and tablet. How do i get in touch with the customer service to answer my question or you will be of help?

By: Viktor

Viktor — Wed, 17 Jul 2024 16:26:00 +0000

In reply to M. Hi M, that's strange. They should be aware of what's been going on with your account. Maybe try another support request?

By: M

Wed, 10 Jul 2024 04:31:12 +0000

Purchased a Starlink. I setup my account. The equipment was defective. I went and exchanged it with new equipment. How do I hook up the new equipment to my original account without getting charged another $150? I can’t get support to understand my question.

By: Yusran

Yusran — Thu, 30 May 2024 02:24:43 +0000

In reply to Sam. Halo saya pembaca artikel anda dari Indonesia, saya ingin bertanya apakah starlink punya batasan pengguna untuk 1 perangkat. Contoh nya begini. Saya yang punya wifi starlink dan saudara saya ingin menggunakan wifi saya juga, taruhlah dalam 1 keluarga kami lebih dari 10 orang pengguna wifi starlink. Apakah starlink akan membatasi itu. Atau langsung di banned. Sedangkan biaya bulanan nya berlangganan starlink cekup mahal untuk kami masyarakat miskin. Yang ingin punya wifi starlink juga karena kami hidup di desa yang dimana jaringan 4G sangat tidak memadai.

By: Glee

Glee — Thu, 28 Mar 2024 15:19:54 +0000

We are on a sailboat in the pacific.
We turn off the Starlink daily.
To save power!
When we turn it on it forgets our
Name and password!
We have the address in Colorado
For the Starlink!
We have Mobile priority!
Any ideas to keep the name when unplugged?
Thank you,

By: Viktor

Viktor — Thu, 29 Feb 2024 05:07:40 +0000

In reply to Manoj Thomas. Hi Manoj, are you on the Roam plan, though? Residential service cannot be paused FYI